Tracking and communications app for smartphones and desktops

(Spanish) First Student, MSD’s transportation provider, has released an updated bus tracking and parent communications app called FirstView 1.0. The app can be used on a smartphone or desktop. This replaces the FirstView Classic app, so please delete the old app before downloading and installing the new.

Features include:

Live Tracking:  The map shows the location and direction of your student’s bus, for both morning and afternoon trips. The program can also provide confirmation when the trip is complete.

Customizable Bus Proximity Notifications:  Families can set up a geofence around a location and are alerted when the bus enters the geofence. The geofence size and alert times are customizable, so families are in control of their notifications. (Students should still be at their assigned bus stop 10 minutes prior to the scheduled arrival time.)

Custom Alerts and Messages: Set up push or email notifications alerting you when your student’s bus enters the geofence. Connect up to three additional email accounts (including your own) to receive email alerts. This feature is intended to include grandparents or caregivers.

Multi-Stop View: Buses for all your students can be tracked with FirstView. Using individual colors for each student, the bus assigned to each student’s route appears on the map in the same color as the student for easy viewing.

Secure and Easy Access: FirstView requires a password-protected account for app set-up to view your student’s stop.  You will need the district code: L8X3N to set up your account.

Dedicated Customer Support: FirstView offers families direct support. Whether you are having trouble getting started with FirstView, not seeing correct data or have an idea to make the program better, you can reach out in the following ways:

Support available Monday – Friday (Support provided in English only):

• Calling the toll-free phone number 888-889-8920 from 7 a.m. ET to 5 p.m. ET
• Emailing Customer Support at support@myfirstview.com

Click to download Firstview 1.0 (Apple or Google Play) and here for an overview and here for step-by-step instructions on how to set up and use the program.